At Duo Software, we understand that a contact centre is at the very heart of a service oriented organization. In order to operate a contact centre successfully and to maintain customer loyalty, it is vital to posses the ability to respond quickly and efficiently to customer issues, and resolve these issues in a timely and professional manner. DuoContact through its comprehensive offering of features covering all areas of Contact Center operations makes Customer Service easy for the agent and seem effortless to the customer.

DuoContact is designed to meet the service needs of any industry and can be customized to meet specific organizational requirements. DuoContact handles multi channel service delivery that includes Phone Calls, Voice Mails, Faxes, E-mails, Text Chats, Snail Mail and much more. DuoContact further provides users with a unique user experience through an easy to use and intuitive interface that has been developed after continuous study of Contact Center operations and user behavior.

The Duo Advantage
Fully Integrated Contact Center Management: In a traditional contact centre, hardware and software are acquired from multiple vendors. This often results in various compatibility and licensing issues. The contact centre agents have to constantly shuffle between multiple applications and screens in order to perform even the simplest of tasks.

With DuoContact you get an integrated state of the art solution that is comprehensive and comprises of all the hardware, software and connectivity as well as a class-leading workflow model in one tidy package.

Seamless Integration with existing applications: DuoContact facilitates the integration of existing systems within an organization into the system. Information from existing systems will be extracted and made available on the DuoContact system to both agents and supervisors.

DuoContact is the smart solution to streamlining the operations and management of your contact centre. It redefines how a contact centre should be run in order to maximize efficiency, to simplify manageability, to increase profits and facilitate growth.