When operating a subscriber based business such as Pay TV, Mobile TV, Voice, Data, Print Media or Loyalty Program network, it is very important that your subscribers’ needs are attended to in a proactive and prompt manner. You need to be able to respond to customer requests for new channel activations or changing subscription packages or handling promotions efficiently while ensuring that your processes are well streamlined.
This is where DuoSubscribe comes in. It can handle even the most demanding subscription requirements and any business which handles subscription-based services would benefit from its use. DuoSubscribe is a complete end-to-end solution for a subscription based business from lead management to sales to initial invoicing to daily / weekly / monthly / yearly invoicing and prepaid billing. This is just the tip of the iceberg. It can integrate with most known provisioning platforms and with the Duo Delivery Module can handle the delivery planning and scheduling if required by your business. It is fully workflow driven so that all your subscription management tasks can be organized and arranged in manner which enhances productivity and efficiency.
Subscriber Management & Billing
DuoSubscribe provides for handling of customer subscriptions for a variety of products and services. It allows you to handle multiple companies, multiple departments and multiple locations with ease. You can also create and manage multiple accounts for a single customer.
The billing module in DuoSubscribe allows you to handle billing tasks of any scale or complexity. Pre-paid, post-paid, a la carte pay-per-view, Video on Demand (VoD) – it handles them all. The system facilitates keeping of records of all monthly invoices that are sent out to customers and also enables you to Email bills to customer via the system if required.
Promotion Planning
Do your offerings contain both products and services? For example, if you’re a satellite television network, the initial start-up package might contain both products in the form of the dish and receiver and services in the form of an installation and setup. DuoSubscribe allows you to handle the most complex combination of product and service offerings easily.
A promotion plan can be set up at any point of time with nn combinations of hardware products, channels and services with conditions for specific subscriptions to be allowed for a promotion.
Customer Connectivity
DuoSubscribe allows you to send messages to your entire subscriber base via several different messaging options such as text messaging (SMS) or, in the case of satellite television subscribers - TVMS, which sends the message directly to their television screen. You can even send bill reminders via SMS from the system.
Delivery Planning and Installation
DuoSubscribe extends subscriber management to the level of planning and scheduling delivery and installation of products at customer locations. The delivery planning module provides a great deal of flexibility in order to ensure that customer convenience is assured along with efficient delivery scheduling and installation.
Granular Security Access
A subscriber management system will be used by personnel at various levels in your company from the frontline staff up to the finance manager. You need a means of controlling what each tier can see as well as the options they can offer to your customers.
DuoSubscribe takes security access to a new level. Not only can you specify which user has access to which screen, but you can also specify which fields on that screen are accessible to him/her and what values are displayed to the user on that screen.
Web based Self Care
DuoSubscribe allows your personnel to help your customers from anywhere in the world using the Web-based Self Care system. This module can be configured to let your customers manage their own subscription and service or channel activations via a web-based interface.